FAQ

What Are Your Store Hours?

 Wednesday, Thursday and Friday 4:00pm to 7:00pm

  Saturday 10:00am to 5:00pm and Sunday 12:00pm to 4:00pm

What Is Your Address And How Do I Get There?

Quince Gallery 3086 Jog Road Greenacres, Florida (561) 432-0082.  We are located in the same plaza as Cici’s Pizza on Jog and 10th.

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From 1-95, exit 10th Avenue and travel west. The plaza, Buttonwood Plaza, is on your left hand side just before approaching Jog Road.

From Turnpike, exit Lake Worth Road, travel east to Jog Road, travel north (L) on Jog Road; Buttonwood Plaza will follow shortly on your right.

How Are You Different Than Other Stores?

Our specialty is Quinceañeara, Sweet 16 and Bat Mitzvah gowns. We are experts and the best in the business! We do not divide our time with other services such as bridal gowns or event planning. Our focus is completely on you and your event. Additionally, we do not list gowns that we do not stock or carry to entice you to come in, and then be disappointed because we don’t have the gown in store for your personal viewing or to try on.

Do You Carry Dama Dresses or Dresses For My Court?

Glad you asked!  Yes, we do! We have short dresses in stock in a variety of colors and sizes.  When the Quinceañera or Sweet 16 purchases her gown with us, we offer your court a discount off their gown. Please visit our Dress menu tab above, so you may view all of our gowns.

Do You Have A Catalog?

Yes, additional styles and colors are available for your personal viewing digitally via our 50″ plasma TV, tablet or the designer’s catalog.

What Is Your Return Policy?

We want you to have no regrets about your purchase, so you can exchange your gown for another in stock gown of equal or greater value within 3 days of your purchase. Dress tags must not be removed or altered, and the gown must be in same condition as when purchased.  However, due to the nature of your special event, we do not allow returns once purchased, so refunds will not be granted.  We will make sure you are certain of your purchase before leaving our store.

What Forms Of Payment Do You Accept?

We accept Visa, MasterCard, Discover and Debit Cards. Sorry, checks nor American Express is accepted.

Do You Offer A Layaway Plan?

Yes, we do. 50% down and 30 days to complete your purchase. Alterations cannot be made to a gown until the purchase of the gown has been completed.

Can I Order a New Dress or Do I Have to Purchase The One In The Store?

All gowns are subject to stock availability and some sizes and colors may not always be available, so if the gown in the store is the one you love, we encourage you to take it with you. This way you know exactly how the gown will look.

Are Alterations Included in the Cost of the Gown?

No, alterations are a separate cost and not included with your gown. Why not? Not all customers require alterations, so we do not include a fee that may not be necessary.

Can You Ship My Gown?

No, we cannot at this time.

Do You Rent Your Gowns?

NO, WE DO NOT RENT GOWNS.

How Much Are Your Dresses?

Our dresses are modestly price and affordable.  Our price range begins in the mid $400.00.

What Sizes Do You Carry?

We carry dresses in size 0 to size 22 in store, but additional sizes from 00 to 30 can be ordered.

Do I Have To Make An Appointment To Try On Dresses?

NO, APPOINTMENTS ARE NOT REQUIRED.

Do I Need An Appointment For Alterations?

Yes, you need to make an appointment at least two weeks before your event.

When Do I Pay For The Alterations? When the Dress Is Finished?

No, payment for alterations is due at the time of your first fitting; when your gown has been pinned.

How Much Will The Alterations Be?

In order to provide you with the most accurate pricing, we need to see you in your gown. Pricing is based on what alterations are needed to have your gown fit you beautifully, and the complexity of the alterations. However, our prices are modest. 

Why Can’t I Just Drop Off My Gown For Alterations?

We need to see you in your gown, along with the actual under garments (bra and slip, if any) and the shoes you will be wearing to your event, so we can be precise with your alterations.

How Long Will the Fitting Take?

The fitting usually takes approximately half hour to one hour.

Can I Send Someone To Pick Up My Alterations Once They Are Done?

No, when you return to pick up your gown, please bring all the under garments (bra, slip and shoes) you used during your first fitting, so when you try on your Gown again, you will be confident your gown will fit just perfectly.

What If My Alterations Are Not Perfect?

If it was an area that was pinned during your first fitting, we will make it fit properly at no additional cost. However, if new or additional alterations are required (example: fluctuation in weight, change in heel size of shoe), it may result in an additional cost.

Do You Alter Gowns Not Purchased At Your Store?

Yes, we do! It doesn’t matter where you purchased your gown. We are professionals. In fact, it would be our pleasure to provide alterations for your entire party to make sure everyone is fitted properly and compliments YOU!

Do You Steam The Gown?

Yes, we provide a complimentary steam of your gown for your photos, and a secondary steam for your event.

Quince Gallery 3086 Jog Road Greenacres, Florida (561) 432-0082

Click this link for directions to our store!

Follow this link for inquiries via our online inquiry form!